Did you know that Tupperware offers a Limited Lifetime Warranty?  Ever wonder what that means? What exactly is Tupperware’s warranty policy?  We’ll discuss a few things here; What items can be warrantied, why some items can’t be warrantied, and when your consultant can and can’t help you with a warranty.

What items are covered under Tupperware’s warranty?

Everything, with a small catch.  Different items qualify for different warranties.  Tupperware has 3 different warranties for its products; Limited Lifetime Warranty, Quality Warranty, and 30-Day Warranty.  When looking at a product in the catalog or online, if you see a “Q” listed it is a Quality Warranty.  “G” stands for the 30-Day Warranty, and if you see nothing then it’s a Limited Lifetime Warranty.

Limited Lifetime Warranty

Tupperware® brand products are warranted by Tupperware against chipping, cracking, breaking or peeling under normal non-commercial use for the lifetime of the product. If, due to unavailability, actual product replacement cannot be made, comparable product replacement will be made, or credit toward future purchases of Tupperware® brand products will be given. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Warranty replacement items or parts will be subject to shipping and handling charges and applicable taxes.

Quality Warranty

Products marked with the Q symbol are warranted to be free of manufacturing defects for one year. If, due to unavailability, actual product replacement cannot be made, we will credit the full purchase price amount toward future purchases of Tupperware® brand products. Warranty replacement items or parts will be subject to shipping and handling charges and applicable taxes.

30-Day Warranty

Products designated with the G symbol are warranted to be free of manufacturing defects. This warranty does not include chipping or breakage of glass or china items due to dropping.

If you receive a product you believe to be defective, contact Customer Care at 1-800-TUPPERWARE (1-800-887-7379). If, due to unavailability, actual product replacement cannot be made, we will credit the full purchase price amount toward future purchases of Tupperware® brand products. Warranty replacement items or parts will be subject to shipping and handling charges and applicable taxes.

So if you read through all of those (which can also be found on the Tupperware site under “warranty”) the one thing that all warranty items have in common is this:

Warranty replacement items or parts will be subject to shipping and handling charges and applicable taxes.

While the product itself is replace for free, you are charged for S&H and applicable taxes.  I’ve found that if warranty items are placed with an order the S&H for the warranty items cancels out and they basically ship for free.

What’s Covered Under Warranty

The full Lifetime Warranty of Tupperware® brand products guarantees products against chipping, cracking, breaking, or peeling under normal non-commercial use for the lifetime of the product.

Chipping

Chipping may occur along the edges of a product.

I’ve noticed that most of the items I’ve warrantied for chipping are older items that have been in use for a few decades.

Breaking

Breaking produces a hole in the product.

The most common broken item I’ve seen are seals that have been used almost daily for several years.

Peeling

Peeling can occur mainly in older products.

I’ve never warrantied anything for peeling, but I’ve heard its mostly seen in items produced during the 50’s/60’s/70’s.

Cracking

Can be large or tiny, like this crazing (network of fine cracks).

This is another one that I’ve never seen but have heard it does occur in older items.

Warping

Products manufactured after September 1979 are dishwasher safe and if warped, are eligible for replacement.

Proper storage can help prevent most warping.  Keep all seals stacked flat and level.  If you store your seals in a container, be sure all seals fit without bending.  I keep mine stacked flat under the nested bowls they belong to.

When using in the dishwasher make sure the seal has enough room to stand upright and is not being bent to fit in.  Turn off the Heat Dry cycle as can contribute to warping.

Q Warranty

Warranted to be free of manufacturing defects for up to one year after purchase.

Most Q Warranty items contain metal parts.  Keep a copy of your purchase reciept in case you are asked to verify the items purchase date.

G Warranty

Warranted to be free of manufacturing defects upon receipt. You have 30 days from purchase to request free replacement.

Most G Warranty items are textiles, like our microfiber towel line.

If you have a Tupperware item that fits any of the above descriptions for warranty, contact your local Tupperware Representative.  Don’t have one?  Go to Tupperware.com  Scroll to the very bottom and select Find A Representative to find one in your area.

What’s NOT Covered Under Warranty

A consultant cannot replace any items that have been used commercially (which includes: purchases
by restaurants, schools cafeterias and other similar enterprises), or that have been damaged due to
incorrect use or care of the product. In these cases, the customer must purchase a replacement.

Stains

Food stains and discoloration do not affect the performance of the product and are not covered under Tupperware warranties.

Stains happen.  If a food item has the potential to stain clothing or other containers, it will probably stain Tupperware. 

How can you get rid of stains?  Make a paste of blue Dawn dish detergent, baking soda, and vinegar. Apply and let soak overnight, wash in the morning.  You can also try to get rid of stains by rubbing the stain with a slice of lemon and setting outside in direct sunlight for a few hours.  Wash as normal.  As always, results may vary.

Scratches

Warranty does not cover scratches that happen under normal product use.

To reduce the amount of scratching visible on our more transparent Tupperware items, do not use with abrasive items.  Do not use metal utensils or serving ware, handwash with a soft towel, and allow to soak if necessary rather than using a scrub/scouring pad.

Cuts or Chewing

Cuts by knives or other sharp objects including chewing are not covered by warranty.

Knives should only be used on our cutting board.  For those that don’t have children, chewing on various items is common and cups with drink spouts tend to be their favorite item to chew on.  If their Sipper Seal has been chewed to the point of no longer functioning, replacements can be purchased.

Microwave Damage

Foods high in sugar or fat can cause this type of damage when microwaved, but it does not affect the performance of the product so are not covered by warranty.

I’ve found some pitting can occur, especially when microwaving tomato-based food items.  Be sure to microwave only those products that are labeled as microwave safe and at the products recommended power level.

Melting

If products touch a burner on the stove, a heating element in the dishwasher or other extremely hot objects, the heat can melt the product. Melting is not covered by warranty.

Always double check that your stove top and oven are free of Tupperware before turning on any heating element.  Do not place Tupperware on your stove top or in the oven until they have completely cooled.

Warping

Before September 1979, products were not manufactured to be dishwasher safe and warping due to dishwashers prior to this period are not covered by warranty.

If you are using items produced prior to 1980, congratulations on purchasing a product that lasts a lifetime.  You can attempt to unwarp a seal by soaking it in hot water. Place the warmed seal on the bowl and flip it over so the seal in resting on the on a flat surface with the attached bowl now on top. Place a slightly heavy object on top of the bowl, such as a stock of books, and allow to sit over night.  As the seal cools, with help from the pressure of your heavy object, it should become less warped.  While your seal may never return to its original state, this should help. 

Q Warranty

Damage to Q Warranty products are not covered when damage is the result of improper care such as rusting blades.

I highly recommend handwashing all items that contain metal parts and drying immediately to extend the life of the product.

Why Some Items Can’t Be Warrantied

So you’ve read through what damage is covered by warranty and your item definitely falls into one of those categories, but you’re told your item can’t be warrantied. Why? Probably because the item in question in no longer being produced.  Tupperware can’t give you a product it doesn’t physically have.

Here are your options when that happens according to the warranty:

 If, due to unavailability, actual product replacement cannot be made, comparable product replacement will be made, or credit toward future purchases of Tupperware® brand products will be given.

If your item is old, and considered obsolete by Tupperware, I highly suggest taking the comparable product offered.  The credit given, if you go that route, is based on the original purchase price and is not adjusted for inflation.  Most of the credits I’ve seen given for obsolete items is under $5.  It is much more cost effective for you to take the comparable product.

What Happens To My Tupperware When I Warranty It?

Any item you wish to warranty is either given to a Tupperware Representative or shipped to Tupperware directly.  If given to a Rep, once the item has been warrantied and a replacement is on its way, they are required to hold onto that piece for 30 days. After that the item is physically marked as warrantied so it can’t be warrantied again and is recycled. 

You will not recieve the origianl item back.  If you have a sentimental peice of Tupperware that you would like to keep forever despite its qulifications for warranty, please just keep the item and purchase a new product.

When A Tupperware Representative Can And Can’t Help You

While your local Rep can handle about 95% of your warranty items, there are some items we can’t warranty that have to be done through Tupperware.

We are also limited on the number of warranties we can process per customer. If you have a large amount of Tupperware needing warrantied, you might be referred to Tupperware’s Customer Care for assistance.

 Chef Series II Hard-Anodized Aluminum Cookware Warranty

The Chef Series II Hard-Anodized Aluminum Cookware carries a limited lifetime warranty against defects in the material or workmanship under normal or household non-commercial use and cared for in accordance to instructions. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal and are not covered by this warranty. Warranty excludes breakage due to dropping of glass covers, damage to cookware attributable to misuse and abuse, accidents or alterations to the products due to overheating, use of aerosol cooking sprays, improper cleaning, dishwasher cleaning, use of caustic or other non-approved cleaners, or any damage which does not impair the functionality of the product. Tupperware shall have the right to determine if the item is defective and, at its option, replace it with a similar or equivalent item, or provide credit toward future purchases of Tupperware® brand products. Warranty replacement requires shipping the product to Tupperware at your expense.

 The following actions will invalidate your Chef Series II Hard-Anodized Aluminum Cookware warranty:

  • Using non-stick cookware on high heat for an extended period of time.
  • Using aerosol cooking spray.
  • Washing non-stick cookware in the dishwasher.
  • Using metal utensils on any non-stick surface.
  • Using scouring pads, steel wool, abrasive cleaners or bleach.

 Please contact our Customer Care at 1-800-TUPPERWARE (1-800-887-7379) for assistance.

MicroPro Grill® Warranty

The MicroPro® Grill carries a limited lifetime warranty against defects in the material or workmanship under normal or household non-commercial use and cared for in accordance to instructions. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal and are not covered by this warranty. Warranty excludes damage attributable to misuse and abuse, accidents or alterations to the products due to overheating, use of aerosol cooking sprays, improper cleaning, dishwasher cleaning, use of caustic or other non-approved cleaners, or any damage which does not impair the functionality of the product. Tupperware shall have the right to determine if the item is defective and, at its option, replace it with a similar or equivalent item, or provide credit toward future purchases of Tupperware® brand products. Warranty replacement requires shipping the product to Tupperware at your expense.

 The following actions will invalidate your MicroPro® Grill warranty:

  • Using high heat for an extended period of time.
  • Using aerosol cooking spray.
  • Washing in the dishwasher.
  • Using metal utensils on any non-stick surface.
  • Using scouring pads, steel wool, abrasive cleaners or bleach.

 Please contact our Customer Care at 1-800-TUPPERWARE (1-800-887-7379) for assistance.

Warranty Wrap Up

So now that you know what is and is not covered under warranty, you can either contact your local Rep or Tupperware’s Customer Service. 

Keep in mind that there might be products other than the Chef Series Cookware and MicroPro Grill that require you to send the item to Tupperware’s Customer Care. 

Live near Strongsville, Ohio?  Go visit the Tupperware Studio there and tell them I sent you!  Any of the wonderful Reps there would love to help you with all of your Tupperware related needs.